Office Phone Transition
City Hall is migrating its phone number into a new system to better service your calls. We are in the process of changing providers and the transition can take up to 10 business days.
If you call City Hall and you do not get through to staff, please leave a detailed message (name, phone number, address account number etc.) and we will call you back.
We are very sorry for this inconvenience and look forward to serving you better with our new system.
Our direct number will continue to be 503.787.3631
(during business hours 8:30-4:00 M-Th)
In an EMERGENCY, outside of business hours, you can still call 503.302.1087
You are also welcome to send an email to firstname.lastname@example.org or a text to 279.732.7301
Falls City Resource Center coming in 2024!
The city is working very diligently with the Willamette Health Council, Polk County’s Family & Community Outreach, Falls City Thrives as well as several other resident volunteers to ensure that the Community Resource Center will be a place for everyone!
We are working with a construction company to place the center and get it connected to infrastructure, and secure some service providers to have office hours.
Did you know Falls City puts out a monthly newsletter every month? We do! It is packed with a lot of information regarding the community, events, and all sorts of stuff.
How can you make a difference?
Volunteer efforts are essential to City governance. There are many exciting opportunities to participate including serving on a committee, attending regular council meetings, and volunteering your time during City events and other volunteer-led projects.
The City is making the necessary steps to facilitate community engagement, even during COVID-19 restrictions. We appreciate all of you and please know that every little bit of time you dedicate to the betterment of Falls City helps tremendously.
Report Crimes Online
Did you know you can report suspected crimes, drug activity, and submit tips to the Polk County Sheriff's Office online? You can also view crime reports at the same time!
For all of this and more visit: https://www.co.polk.or.us/sheriff/online-services/.
The Polk County Sheriff's Office non-emergency number is
(503) 623-9251. If you are experiencing an emergency, dial 911.
Monday - Thursday 8:30 a.m-4:00 p.m
City Hall is closed to the public on Friday's
Payments can still be placed in the outside dropbox
Online bill pay is available through the bill pay portal in the upper right-hand corner.
To schedule an appointment with a staff member please see the information below.
Public Works Director
City Recorder/Finance Supervisor
Utility Billing/Notary Service
for all other questions please call 503.787.3631
Street sweeping takes place on the last Wednesday
of each month.
We ask that all cars parked on the following streets are moved off of the street and into driveways:
North Main Street
Mitchell Street (up to 5th Street)
Parry Road (paved portions)
South Main Street